Privacy Policy

Effective date: [01 April 2026]
Website: https://orientalthaispa.cz
Business name: Oriental Thai Spa s.r.o.
Contact email: recepce@hotelkaterina.cz
Contact phone: +420 776 115 055

Address: Divišovo náměstí 9, 669 02 Znojmo, Czech Republic
At Oriental Thai Spa s.r.o., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, how it is disclosed, and what security measures we use to protect it.
1. Information We CollectWe may collect the following types of personal information:
  • name
  • phone number
  • email address
  • billing and payment information
  • appointment and booking details
  • gift certificate purchase details
  • IP address and browser/device information
  • communication submitted through contact forms or booking forms
Payment card details are processed securely by our payment service providers and are not stored on our servers.
2. How We Use the InformationWe use the collected information to:
  • process bookings and purchases
  • process payments
  • issue gift certificates
  • communicate with customers regarding appointments and orders
  • send service-related notifications
  • prevent fraud and unauthorized transactions
  • improve our website and services
  • comply with legal, tax, and accounting obligations
3. Parties to Whom Information May Be DisclosedWe may disclose personal information to:
  • payment processors, including Stripe
  • website, hosting, and IT service providers
  • booking and reservation systems
  • accounting and legal service providers
  • government authorities if required by law
We do not sell personal data.
4. Method of DisclosureInformation may be disclosed electronically through secure systems such as payment gateways, booking systems, email communication, and internal business tools.
5. Security PracticesWe implement reasonable security measures, including:
  • secure HTTPS connection
  • restricted access to personal data
  • use of trusted service providers
  • password-protected systems
However, no system is completely secure.
6. Payment ProcessingPayments are processed by Stripe and other providers. These providers may process your data according to their own privacy policies.
7. Cookies and AnalyticsWe use cookies and analytics tools (such as Google Analytics and marketing tools) to:
  • improve website functionality
  • analyze traffic
  • support marketing activities
You can control cookies via your browser settings.
8. Data RetentionWe retain personal data only as long as necessary for business and legal purposes.
9. Your RightsUnder applicable laws (including GDPR), you may request access, correction, or deletion of your personal data.
Contact: recepce@hotelkaterina.cz
10. Third-Party ServicesWe are not responsible for third-party services or websites linked from our site.
11. ChangesWe may update this policy at any time.
12. ContactOriental Thai Spa s.r.o.
Email: recepce@hotelkaterina.cz
Phone: +420 776 115 055
Address: Divišovo náměstí 9, 669 02 Znojmo, Czech Republic
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